ESG

Communication with Stakeholders

Interactions with Stakeholders

Delta has defined six major stakeholders pursuant to the AA1000 Stakeholder Engagement Standard (AA1000 SES). These include employees, investors, media, customers, suppliers, and communities (research institutes, NPOs, communities, and others). To ensure the establishment of effective communication with stakeholders, we target the four major goals of communication skills — to be received, to be understood, to be accepted, and to take action — to confirm whether effective communication and engagement can be achieved and explain Delta's progress and response for sustainable management.

The table below shows the stakeholder issues and the communication response mechanism, which is reported to the Board at the beginning of each year on the major issues communicated and identified with stakeholders.

Materiality Assessment

Six major stakeholders​

Each year, Delta regularly executes materiality assessment procedures to confirm and adjust sustainability issues and respond to the expectations and recommendations of stakeholders. We reported in accordance with the principles of GRI Standards 2021 for the first time in 2022 to establish three major analysis steps including identification, analysis, and confirmation. Delta also incorporated the principle of double materiality to verify the commitment of stakeholders for sustainability issues, the effect on Delta's operations, and the impact of sustainability issues on the economy, environment, and people/human rights, and identify material issues. We established long-term targets for sustainability and adopted internal key performance indicator (KPI) verification, sustainability ratings, international trends, and comparison with competitors for regular evaluations of execution and effectiveness. We actively disclosed the progress and effectiveness of Delta's 2025 long-term sustainability goals to Delta's stakeholders




Material Issues

Selection of 16 key sustainability issues

Delta implemented the materiality analysis and identified material issues based on the "level of concern to stakeholders" and incorporated the double materiality principle to identify material issues with significant impact in terms of the "impact on operations" and "impact on sustainable development".

For the survey on the "level of concern to stakeholders", we targeted six major types of internal and external stakeholders with the questionnaire survey for the purpose of collecting representative samples. For the assessment of the "impact on operations", we evaluated the level of impact of each issue on revenue growth, environmental sustainability, customer satisfaction, and best employer. The ESG team members jointly completed the analysis of the impact. We adopted the methodology in GRI 3 Material Topics and added the significance assessment of the "impact of sustainable development".

According to the results of the aforementioned analysis, we used the results of discussions and confirmation of the ESG Committee, external experts, and senior executives and selected 16 material issues. Other issues were regarded as Delta's potential sustainability issues which also play critical roles in the operations of Delta and we shall continue to disclose the effectiveness of our execution in the ESG Report.