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    • Popularizing the concept Low-carbon Building and Transportation
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  • Strategy
  • Delta's Sustainable Philosophy

    • Sustainable Philosophy
    • Sustainability Policy and Certification

    International Initiatives

    • SDGs
    • We Mean Business
    • SBT
    • RE100
    • TCFD
    • TNFD Forum
    • EV100

    Sustainable Operation and Goals

    • Sustainability Promotion Organization
    • Key Sustainability Performance

    Communication With Stakeholders

    • Interactions with Stakeholders
    • Materiality Assessment
    • Material Issues

    Awards and Recognition

    • Awards and Recognition
  • Governance
  • Corporate Governance

    Information System Security

    • Information Security

    Innovative R&D

    • R&D and Collaboration
    • Intellectual Property

    Brand Management

    • Enhancing Brand Value

    Risk Management

    • Risk Management

    Antitrust

  • Value Chain
  • Green Products

    • Energy Saving Benefits and the Avoided Emissions of Products
    • Product Carbon Footprint
    • Green Design
    • Hazardous Substance Management

    Supply Chain Management

    • Goals for Sustainable Supply Chain Management
    • Supply Chain ESG Committee
    • Supply Chain Management Procedures
    • Conflict Minerals
    • Suppliers' Participation in Sustainability
  • Environment
  • Climate Change

    • Climate Change Response Strategies​​
    • Net-Zero SBT
    • SBT Carbon Reduction Goals and Results
    • Reduction of GHG Emissions in the Value Chain
    • TCFD
    • Renewable Electricity

    Energy Resource Management

    • Goals and results
    • Energy Management
    • Water Resource Management
    • Waste Management

    Green Buildings

    • Corporate Green Buildings
    • Donated Green Buildings
  • People
  • Diversity and Inclusiveness

    • Employee Composition
    • Talent Learning Development
    • Human Rights Protection
    • Employee Welfare

    Occupational Safety and Health

    • Management and Systems
    • Safety and Health Risk Management
    • Labor Safety Data

    Social Participation

    • Popularizing the concept Low-carbon Building and Transportation
    • Promoting Energy and Climate Education
    • Long-term Talent Cultivation
  • Download
  • Related Documents

    ESG Reports

    Contact Us

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Communication with Stakeholders

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Interactions with Stakeholders

Six major stakeholders


Delta aims to be a global citizen committed to sustainable development and values communication with stakeholders. We deeply understand that each stakeholder has a unique and pivotal role that influences how an organization can achieve its goals. We must engage in sincere communication with stakeholders to obtain feedback and opinions, revise our sustainable development practices whenever necessary, respond to the expectations of the public, and demonstrate our social impact. We have defined six major stakeholders pursuant to the AA1000 Stakeholder Engagement Standard (AA1000 SES). They include employees, investors, media, customers, suppliers, and communities (research institutes, NPOs, communities, and other stakeholders). To ensure the establishment of effective communication with stakeholders, we target the four major goals of communication skills — to be received, to be understood, to be accepted, and to take action. These four goals help us confirm whether effective communication and engagement can be achieved and explain Delta's progress and response for sustainable management.

Materiality Assessment


Delta conducts a systematic materiality analysis every year to gain insights into the impact, risks, and opportunities brought by sustainability trends on the Company's operations. We confirm and adjust disclosures, action plans, and long-term goals on sustainability issues, and respond to stakeholder expectations. The analysis framework complies with the GRI Standards 2021 and references the concept of double materiality in the European Sustainability Reporting Standards (ESRS) published by the European Union’s Corporate Sustainability Reporting Directive (CSRD). In 2024, a new methodology was adopted with reference to the CSRD to formulate risk and opportunity events relevant to Delta. Managers and employees across departments were invited to participate and assess the possible financial impact of each event on Delta’s operations. The analysis results were then integrated into the materiality assessment process. The overall materiality analysis process includes three major steps: “identification”, “analysis”, and “confirmation”. We comprehensively evaluate the importance of sustainability issues from a multi-dimensional perspective, including the impact of sustainability issues on Delta’s finances and significant impacts from the perspectives of economy, environment, and human rights. Delta establishes long-term targets for sustainability according to these and adopts internal key performance indicator (KPI) verification, sustainability ratings, international trend analysis, and comparison with competitors for regular evaluations of execution and effectiveness. We actively disclose the progress of Delta’s sustainability strategies and long-term sustainability goals to Delta’s stakeholders.




Material Issues

Selection of 14 key sustainability issues

51 Delta risk and opportunity events were formulated from the ESG perspective with reference to the concepts of Impact, Risk, and Opportunity in CSRD. Representatives of Delta’s sustainability projects were invited to participate in the assessment, analyzing the possibilities, frequency, and financial impact of past and future events. Among these, the financial impact assessment covers 7 major aspects, including “capital expenditure”, “asset value”, “liability”, “direct operating costs”, “indirect operating costs”, “revenue”, and “fundraising/financing”.

This year, we followed the methodology in GRI 3: Material Topics and added impact measurement based on the methodology developed by the Value Balancing Alliance (VBA) for assessing economic, environmental, and social impact. Combined with methodologies of the Impact-Weighted Accounts Project of Harvard Business School and the impact management framework of the London Benchmarking Group, these helped us develop a systematic assessment mechanism for impact significance. 12 positive and 5 negative impacts were defined based on the relevance to Delta’s operations, and 100 managers and employees were especially invited to participate in the process. We identified 12 external sustainability impacts that may be directly or indirectly caused by Delta from various aspects, such as probability, severity, and scope of impact in the future.

Based on both results of the financial impact assessment and sustainable development impact assessment, we combined the long-term goals of sustainability issues with stakeholders’ level of concern for such. After confirmation by the internal sustainability taskforce, external experts, and senior executives, we finally established 14 material issues and created a materiality matrix and ranking list. Other issues were regarded as Delta’s potential sustainability issues which also play critical roles in the operations of Delta. We shall continue to disclose the effectiveness of our execution on these issues in the ESG Report.

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Strategy

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Environment

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